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Terms of Use

1. Acceptance of Terms

By accessing or using Brain Academy (“we,” “our,” or “us”), you agree to comply with these Terms of Use, as well as all applicable laws and regulations. If you do not agree with any part of these terms, you must not use our site, courses, or services.

All content and materials provided by Brain Academy are protected by copyright, trademark, and other intellectual property laws.

2. Limited License for Personal Use

We grant you a limited, non-exclusive, non-transferable license to temporarily download or access one copy of any course materials, resources, or documents from Brain Academy for personal, non-commercial use only.

This license does not transfer ownership. Under this license, you may not:

  • Modify, copy, reproduce, or redistribute the materials.

  • Use the materials for any commercial or public purpose.

  • Attempt to decompile, reverse engineer, or otherwise tamper with any software or platform components.

  • Remove any copyright, trademark, or proprietary notices.

  • Share, transfer, or host Brain Academy materials on another platform or with unauthorized users.

This license will automatically terminate if you violate these terms and may be revoked by Brain Academy at any time. Upon termination, you must delete any downloaded materials in your possession.

3. Community and User Conduct

Members of Brain Academy’s community (including forums, live sessions, or social platforms) are expected to treat others with respect. We reserve the right to suspend or remove any Member who engages in abusive, harassing, or disruptive behavior.

4. Diversity, Equity & Inclusion Policy

We are committed to creating an inclusive, respectful, and equitable learning environment for all participants, regardless of race, ethnicity, gender, sexual orientation, age, disability, religion, or socio-economic background.

We ensure equal access to our programs and actively promote diverse perspectives within course content, examples, and discussions. Discrimination, harassment, or exclusion of any kind is not tolerated.

Our teaching approach recognizes individual differences in learning styles, cultural backgrounds, and lived experiences. Participants are encouraged to share perspectives in a safe and supportive environment.

We continuously review and improve our content, language, and practices to ensure they remain inclusive, accessible, and aligned with evolving DEI standards.

5. Disclaimer

All materials and services provided through Brain Academy are offered “as is” without warranties of any kind, express or implied.

We make no guarantees regarding the accuracy, reliability, or completeness of any content, nor do we warrant that our site or services will always be available, uninterrupted, or error-free.

6. Limitations of Liability

Brain Academy shall not be held liable for any damages arising from the use or inability to use our materials or services. This includes, but is not limited to, data loss, lost profits, or business interruptions.

Some jurisdictions do not allow limitations of liability, so these exclusions may not apply to you.

7. Content Updates and Revisions

We strive to provide accurate and up-to-date information. However, Brain Academy does not guarantee that all materials are always current, complete, or error-free.

We reserve the right to modify, improve, or remove content at any time without notice.

8. Conflicts of Interest Policy

We are committed to maintaining integrity, transparency, and objectivity in all aspects of our training and assessment.

A conflict of interest arises where personal, financial, or professional interests may influence, or be perceived to influence, decisions or outcomes. All staff, trainers, and assessors are required to disclose any actual or potential conflicts of interest at the earliest opportunity.

Where a conflict is identified, appropriate measures will be taken to mitigate its impact, which may include reassignment of responsibilities or independent review of assessments.

Assessment decisions are made impartially and based solely on participant performance against defined criteria. No participant will be advantaged or disadvantaged due to any personal or professional relationship.

This policy is regularly reviewed to ensure fairness, transparency, and alignment with best practice standards.

9. Complaints Policy & Procedure

We are committed to delivering high-quality learning experiences and take all complaints seriously. Participants are encouraged to raise concerns promptly so they can be addressed fairly and efficiently.

Complaints should be submitted in writing via email to  [email protected], clearly outlining the issue. Receipt will be acknowledged within 5 working days. An impartial review will be conducted, and a response provided within 10–15 working days.

If the participant is not satisfied with the outcome, they may request a further review. We aim to resolve all complaints transparently, respectfully, and in a timely manner.

All complaints are handled confidentially and used as an opportunity to improve our programs and services.

10. Refund Policy

We want you to be satisfied with your learning experience at Brain Academy.

  • You may request a refund within 14 days of your purchase date.

  • Refunds are granted on a pro-rata basis, depending on the portion of the program you have completed. For example, if you have completed 30% of a course, you may be eligible for a refund of 70% of the purchase price.

  • To request a refund, contact us at [email protected]. Refunds are processed within 5–7 business days to your original payment method.

  • After 14 days, refunds are no longer available.

11. Changes to Terms

Brain Academy may update or modify these Terms of Use at any time without prior notice. By continuing to use the site, you agree to be bound by the most recent version of these terms.

12. Governing Law

These Terms of Use are governed by the laws of Belgium (where Brain Academy is based), without regard to conflict of law principles.